Every customer has different service requirements. We match your needs. Our Quality Service modules help you execute your individual production process with as few unexpected interruptions as possible.
We are ready to listen to your extrusion problems and advise you on how to solve them and manage them in the direction that is most productive for you. We have a team of technical experts that can develop an entire project or a part of it, taking all the weight off your shoulders. On the other hand, if your ideas are clear, we can bring your idea from concept to industrial reality.
On request we offer a customer training services that range from basic skills for operators with no experience of extrusion to operators who wish to acquire advanced knowledge of special machines. Training is given by highly qualified technicians and can be done either at the customer’s premises or in our production department.
Our specialized technicians perform installations and start-ups anywhere in the world whether it’s on complete extrusion line or on single machine once it is delivered and put in position. They will obtain the required result in terms of quality before signing a test report and final acceptance test form with the customer.
At Kailong, we understand your specific needs. From the first day of production, our team of experts are always available to help you maintain, regain and improve reliable operation and get the best possible return on your investment. Once your line is up and running, our support continues every step of the way.
Whichever way the customer wants it, we can do it. We offer multilingual logistics assistance for the pick-up of the goods organised by the customer with his own forwarder or, alternatively, we can manage loading and shipment of the goods including insurance using our own international haulage contractors.
When it comes to your production, speed is of the essence and every second of uptime saves you money. That's why you need the best quality parts, delivered in full and on time-parts that work as quickly as possible, for as long as possible. As an original equipment manufacturer, we can deliver on your every spare parts need.